OpenAI potcijenio lojalnost korisnika
OpenAI je nakon lansiranja GPT-5 otkrio da nije bio u dodiru s realnim očekivanjima korisnika. Najveće iznenađenje bila je jaka privrženost prethodnom modelu GPT-4o. Kad je GPT-4o depreciran, mnogi korisnici su reagovali burno, pa je kompanija na kraju vratila GPT-4o za plaćene pretplatnike. Slučaj je pokazao koliko su korisnici povezani s modelima i različitim ličnostima ChatGPT.
Turley je rekao: "I think the Reddit comments are really interesting to read because they show just how polarized users can be, where you can get some people with really strong opinions who love 4o and people who have really strong opinions on GPT-5 being better," "The level of passion that people have for their choice is quite remarkable. And it recalibrated me a bit."
Turley je takođe priznao: "The first hire I made after ChatGPT was a data scientist, because I was so confused," "I would be talking to every user and they would tell me a different story as to why they were loving ChatGPT, and it was just deeply confusing to me and I had to get to the bottom of it."
Između ostalog, OpenAI je pratilo obrasce upotrebe — pisanje, kodiranje, ćaskanje i informativne pretrage — ali pravi razlozi vezanosti korisnika za ChatGPT ličnosti ostali su manje jasni. Altman je sugerisao: "closely tracking" the "attachment some people have to specific AI models" for a year or so behind the scenes, especially as more and more people use the chatbot as a "sort of therapist or life coach." Turley je dodao da su "tracking this type of thing for a while" i da su "concerned about a world where people become overly reliant on AI." Ova situacija naglašava koliko su OpenAI, GPT-5, GPT-4o i ChatGPT u fokusu korisnika i koliko je važno bolje razumijevanje korisnika.
